Remember to bring ID, your ticket, important phone numbers, sun block, a watch, any medication you may need, a hat, charged mobile phone, pen, vitamins & still camera if you want plus enough cash for the day. If you have any chronic conditions or illness (ie epilepsy, diabetes, asthma) be sure to carry information regarding your condition & emergency contact number on your person at all times. Making a list isn't a bad idea.
Allow enough time to get to & into the show. Presume around 30minutes to get through the gates & security checks depending on the time of day.
Dress for the day & weather. Wear sensible shoes & clothes and bring a rain coat if need. Avoid wearing jewellry that could potentially harm yourself or others.
Bringing a bag or pack is handy but remember that it will take longer to get into the show & if you want to check it in it will add two more cues to your day.
You can bring into the show an unopened bottle of water (no glass) & reasonable amounts of food without problems. Fruit is highly recommended but don't throw it at the bands.
Don't presume that the laws of the real world don't apply to the Big Day Out. Anyone caught holding or dealing illegal substances will be treated the same way as anywhere else.
Don't turn up drunk or out of it as you may be refused entry or will probably pass out before you see any of the bands you paid to see.
If you intend to meet up with you friend outside the show remember how big the show is & choose a specific spot & time especially if they have your ticket.
Check the back of your ticket for restricted items conditions such as Video cameras, alcohol & umbrellas as we have no provision to check them in so you will need to get rid of it or take it back home or to your car.
Try to have a good breakfast & keep patient & calm. It will be a long, hopefully fantastic day.
SORTING OUT YOUR DAY
Now that you are in the site it is important to plan your day. Obviously the priority is making sure you get to see the acts that mean the most to you but don't forget the basics.
If you are with friends & intend to travel home together arrange a place & time to meet up at the end of the night.
Large crowds, a long day & hot weather in combination will tire you out. Make sure you pace yourself, drink plenty of water, eat some food that will give you some energy & minimize sun exposure.
Excessive use of mind altering substances of any kind including alcohol can result in the day changing from fantastic to a nightmare in a very short amount of time. Don't forget you need to get home after the show & an ambulance isn't the best or cheapest way to do so. Don't be afraid to tell us if something is going wrong, we only want to help you, not judge you.
CROWD CONTROLS
In all cities except Auckland a second, controlled barrier system known as a 'D' barricade will be erected in front of the main arena stages. The purpose of this structure will be to provide a greater control of & for security & safety teams to the front of the main stages.
This will be an alcohol free zone plus security will have discretionary powers to restrict crowd numbers plus people who are too small or young, intoxicated, aggressive or possibly drug affected, incapacitated, in a wheel chair or on crutches, has been identified as a crowd surfer or is in possession of items considered unsuitable to be in the area such as boogy boards or large bags or backpacks.
Crowd surfing, moshing & circle dancing are dangerous activities & wil not be tolerated. Offenders will either be banned from the 'D' area or removed from the site.
Water may also be sprayed on the audience in this area so mobile phones & cameras are at risk.
Please consider others as well as your own safety, especially in front of stages. If someone falls down or is in distress please help them if you can or let the Security or Crowd Care team know so we can help. It's meant to be a fun day, let's make sure it is.
CROWD CARE TEAMS
To allow the St Johns & Security teams to focus more efficiently on the real safety issues we are introducing the CROWD CARE team of volunteers. They will be wearing bright orange jackets & hats & will assist with water distribution & help monitor the audience, especially away from the stages. If you have a basic question or urgent problem they should be able to help you or find suitable assistance.
SECURITY
Whether it's entering, leaving or in the festival you will be required to abide by any reasonable request or command from the Big Day Out security. Remember that they are primarily there to keep the entire festival safe. If you need help or see someone needing help please notify them straight away. In some cases we may need to clear a path or area & security may need to react quickly. Please follow there directions if required as someones safety may depend on it, maybe your own.
IMPORTANT SAFETY ANNOUNCEMENTS
Between acts on the main stages will be a recorded message covering crowd safety issues.In the event of a specific issue live requests will be made. Please take note of & respect these announcements.
EMERGENCY EVACUATION
Under extreme & unlikely circumstances a building, area or the entire site may be required to be evacuated or cleared. It will be imperative for you to follow all instructions & directions from emergency services, police, fire brigade & / or our security that would be requested of you in such a situation.
FIRST AID
There will be several St John's stations around the site to treat people who are genuinely ill or have injured themselves on the day. Try to minimize your demands on them if it does not relate to real issues as they have a very long demanding day. These people are volunteers & we owe them a great deal of gratitude for all their skills & support.
WASTE & THE ENVIRONMENT
Where recycling stations are available please make an effort to use them.
LOST PROPERTY & UNCOLLECTED COAT CHECK ITEMS
Auckland:
Valuables held Auckland Central Police Station on 09 302 6400.
Non-valuables held at Gate C Ericsson Stadium
Gold Coast:
Site office 07 5532 6058 (until Tue 21st) then Southport Police 07 5571 4222
Sydney:
02 9704 1111
Melbourne:
Lost property can be collected at the following points:
- Cloakroom Show Day until 11.00pm
- Site Office from Monday 29th January, Ph: 03 9387 2544
Adelaide:
08 8231 0824
Perth:
08 9370 3122
Lost property that is handed in on the day will be taken to the coat check.
